Refund policy
Every item is printed to order for you, so our policy is simple.
Damaged, defective or misprinted items: we replace them
If your item arrives damaged, defective or misprinted, or you got the wrong item, email mike@mikesallese.me within 30 days of delivery. Include:
- your order number
- a clear photo of the problem (if more than one item is affected, one photo with all of them is fine)
- for the wrong size received, a photo that shows the size tag
We will send a replacement at no cost to you. If you would rather have your money back, we will refund the item to your original payment method instead. You don't need to send the item back.
No returns for change of mind or wrong size ordered
We can't accept returns or exchanges for a size you ordered that doesn't fit, a change of mind, or an order with a wrong address. Each item is made just for your order and can't be resold.
Sizing note: Our shirts and sweatshirts are unisex. Before you order, measure a shirt that fits well, laid flat across the chest, and compare it to the size chart on the product page. Need help picking? Email us before you order and we will help.
Cancellations: You can cancel for a full refund until your order goes to print. Email us as soon as possible. Once it is in production, we can't cancel it.
Refund timing: Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
Questions: mike@mikesallese.me